Playvox software
November 24, 2021
Playvox software
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
our company use a Playvox to calculate the quality accuracy of our agents as the company use the Playvox to detect the quality of every person and also for every team separately not that only but we can detect the overall quality of the company as all employees using the Playvox the agents to know their scores: Team Leaders to detect the quality of their team and also to make the coaching for their team as each Team leaders detect the [weak] points of their agent and make coaching through the Playvox to coach and help the agents to be good
- monitoring our employees daily
- calibration with team leaders and quality team
- coaching our agent to know their mistakes
- managing disputes
- some delay during open transactions
- the reports are only extracted as excel format
- providing more options to filter
- be more faster than now
- help to achieve company Goals
- let us detect the weakness and work on it to reduce the timer needed
- let us know every person score separately
- help to control all details about the company in one software
our company is a start-up company and we start from 18 month age we use different software to make our calculations about the quality but all of them are not professional and accurate as Playvox so we face [a lot] of problems to extract the data and also problems to get the quality score for each person individually so we try to search about new software to help us to get our goals and reduce time consumed to get the scores so we try to search about an easy software to get it and finally we find the Playvox which hit our perspectives and matched with our goals which we search about it so we use Playvox now and it is a perfect one
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
I wasn't involved with the implementation phase
Would you buy Playvox again?
Yes