Be very careful about engaging with Podium. I was assigned an Account Executive, [...], to discuss a potential fit with my business, IKBSystems. During our meeting, we were able to establish a little bit of trust with each other. Since there is not a free trial, [...] framed a working relationship to start using Podium, and he stressed how I would love it so much that I would want to move forward immediately. If I did not, [...] insisted that he would “have my back” and make things right so that my business was not paying for a product we were not yet ready to use. I communicated to him that I am pretty certain I will not have a use for the tools until 2022. Based off of this initial trust and [..]'s title, I believed I would receive the customer support he promised, so I signed the agreement. I was very uncomfortable, and I expressed to this [...], but let me reiterate that he stressed having my back. Due to the nature of my signing and his presentation of the agreement, [...] and I had discussed having a follow-up call two days after our initial meeting, but he no-call, no-showed. Since then, I have been able to talk to two others involved with my account, [...], but no [...]. There is no phone number for Podium, [...] is telling his colleagues that he is sending me emails and will call me, but I have no more emails and no phone calls. Those who have helped me are telling me they are unable to fix any problems for me, and the best that has been offered is to hook me up with [...], who then continuously fails to call or email me.
