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Podium Rocks Communication
November 10, 2021

Podium Rocks Communication

LEANORA MONTELLO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We use Podium, integrated with Service Titan as well as on its own to contact customers as well as to request reviews. It is one of my favorite contact methods, so I personally use it all day every day
  • Immediate contact
  • Request Reviews
  • Allows customers to choose how they contact, either by cell phone, or through Google very easy for customers
  • I get a lot of weird phone calls through podium maybe make it so calls cannot go through? Never ever answered a call thru podium. Always weird numbers. likely spam
  • Often times people CANNOT use the review link. This is an ongoing issue that we cannot resolve.
  • Sometimes folks can write in but we cannot respond nor see how they wrote in
  • Customer contact
  • Campaigns
  • reviews
  • Only when the link is broken that is really annoying, inhibits our reviews
used to use "Skipio" for texting and "social climb" for reviews, using all different systems for something one product can do, is just a pain! So it has been FANTASTIC!

We use Podium all day every day and we had to log in to multiple account systems to do all the things that Podium does alone, technically getting reviews on Google, Home Advisor and BBB through Podium is so nice!

Do you think Podium delivers good value for the price?

Yes

Are you happy with Podium's feature set?

Yes

Did Podium live up to sales and marketing promises?

Yes

Did implementation of Podium go as expected?

Yes

Would you buy Podium again?

Yes

Anytime a customer is at work or someplace they cannot take a call, they can often answer on Podium. This is by far my favorite means of contact also because I can go back and review all the back and forth between the customer and myself. People love communication without speaking to someone these days. Just seems to be the way of the world.

Love also being able to create campaigns and offer deals/coupons to folks. However with NYS law changing recently this has changed our ability to reach out as of late

Using Podium

25 - Everything, from owner, to sales reps, to technicians, secretaries, financial support, managers, reps, appt setters everyone uses it
3 - Although everyone uses Podium to ask for reviews, the folks that support the customers requests must have proper grammar and spelling and know enough about the schedule and company to respond. So there are 3 people, the COO, me (manager of sales) and the finance rep that respond in podium
  • Reviews
  • Customer contact
  • Campaigns
  • Campaigns to offer coupons
  • requesting reviews for all our available sites in one place
  • Alerting customers to when we are headed to their appt
  • During Covid we used it as a reminder to folks to let us know if anyone was not feeling well to let us know
  • Continued review
  • Reaching out to multiple customers with offers
Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!

Evaluating Podium and Competitors

Yes - Skipio, for text campaigns
Social Climb, for reviews
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I looked at NUMEROUS options and after seeing all the benefits and the way it integrated with our existing software there was only one potential competitor and that was Sway, however we chose Podium for the benefits that sway did not offer

Podium Implementation

This was super easy to learn how to use and no one had an issue with it
  • Implemented in-house
Change management was minimal
  • none

Podium Support

We have always gotten wonderful support through the onboarding and any questions we have had. Only thing is they cannot seem to ensure the review link works for everyone
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we have not needed it. The use of podium is easy and doesnt require us to need premium support
The first time the link for reviews was broken I had a rep that was diligent in fixing the link, however this is an ongoing issues. The rep
I got initially helped me to not only get the review link working but also walked me through setting up the review for Home Advisor and BBB

Using Podium

I am able to log in on my computer and my phone, making customer contact super easy. I watch Podium through the weekends and evenings and love that I can immediately respond to someone in need
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Customer contact
  • Reviews when working
  • Only because laws changing in NYS the campaign feature is harder to use now
Yes - perfect. Just like the web page