Item: Polycom Trio
Rating: 8
Author: Verified User

Overall Satisfaction with Polycom RealPresence Trio

Use Cases and Deployment Scope

We are currently using the Trios in rooms that have seating for 6 to 12 people where the sound radius is still under the Trio limits. Our rooms have monitors or projects so that we can utilize the Visual+ boxes. If the room has a monitor we also utilize the Logitech camera. We currently have 46 Trios deployed in three locations with another 60 to be deployed in four additional locations. We are deploying the Trios as a cost saving measure to avoid purchasing large conferencing room systems. We also are looking to keep more of our users while in meeting rooms from calling out to the PSTN to use native Skype audio.

Pros and Cons

Pros

One touch accessibility to your meetings is a key feature we use with the Polycom Trio. No guess work to dial a number or remember a code and you also get to use Skype natively.
The sounds quality for the Polycom Trio is very good. Our larger rooms can have full capacity and all voices are heard to the users on the other end.

Cons

The use of just the Logitech camera is a big issue with out users. The ability to not use any USB camera is a problem for our users
The Visual+ module with the wireless sharing has so much lag that it makes is almost useless for our customers. As a result we are forced to keep another wired connection to the monitors and projectors in our rooms.
The inability to for the Polycom Trio to not work with the industry standard Polycom Ball microphones limits us from putting this device in rooms with the ball mic uplift system.
The Polycom Trio has a buggy interface and earlier this year we were upgrading firmware on this model so often that users didn't know what interface they were going to see.

Return on Investment

We definitely have been able to increase adoption to Skype for Business and using Skype native audio
Users have come to not utilize the camera or Visual+ sharing due to lag and poor quality camera.

Likelihood to Recommend

Huddle rooms to medium sized conference rooms with a monitor and less than 12 people I believe is the best place for this device. Especially where video is not very important.

If you want a video rich experience then you want your customers to have a wireless sharing experience second to none then the Trio is not the way to go.

Comments

Please log in to join the conversation

Kerri Whelan
(Vendor Representative) commented 8 years ago
Thank you very much for taking the time to review Polycom Trio. We make it our mission to observe how people work and gaining a deep understanding of what will improve productivity drives our strategy and focus. Your feedback is essential to continuing to innovate our solutions. We have some ideas for improving your experience and encourage you to contact your Polycom Account manager so we can resolve these issues. For example, not seeing content and people at the same time appears to be a configuration error. This functionality is supported. Longer cables for expansion microphones is not offered because they may then be placed outside of the intended radius which would cause a negative audio experience. However, perhaps wireless expansion microphones may be a solution for us to consider offering. Have you contacted our Global Services organization to help resolve these issues? http://support.polycom.com/content/support/contact-us.html It's our goal to ensure you have the best experience possible so please let us know when we may discuss your other concerns.
Review author
commented 8 years ago
Hello Kerri, Thanks for the reply. I think you may have my review confused with someone else's review. We are not having an issue with seeing content and people at the same time and I never said anything about the extension mics. All my comments were in regards to the limitations of the Trio, the Visual+, the Logitech camera and the inability to interface with the industry standard Polycom ball mics that you would have installed from the ceiling in a larger conference room. My Polycom Account manager is fully aware of all the limitations with the native sharing lag, the inability to use the native sharing for video or fast moving presentations, the inability to use any USB video camera in the visual+, the early on constant firmware upgrades, and the buggy interface which has gotten much better since 5.4.4 release. My Polycom Account manager has been giving me constant updates when these and other issues that I had with the Trio were addressed.
- Kerri Whelan
  commented 8 years ago
  Sorry for the confusion! Glad your Account manager is in the loop and giving you updates!

Trio Review

Software Version