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Polycom Trio: A good Skype for Business solution for smaller rooms
November 06, 2017

Polycom Trio: A good Skype for Business solution for smaller rooms

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

8800

Overall Satisfaction with Polycom RealPresence Trio

We are embracing Skype for Business as our default teleconferencing solution, so we want to enable users to connect to Skype meetings any time, any place. The Trio is one of our solutions for smaller sized rooms/huddle rooms.
  • One-Touch joining to Skype meetings.
  • It is a fantastic phone that looks like those that users are used to, but with a sleeker more modern look.
  • All-in-one package. There is no need for other equipment to join a Skype meeting.
  • Not having an HDMI input is the biggest failure of the Trio. Having to join a Skype meeting to present in room is not a good solution. The video quality is not as good and it introduces a lag.
  • Many configuration options should be available through the web interface instead of the more complicated/time consuming deployments.
  • Not being able to see both content and webcam view at the same time is a hugely missed opportunity.
  • We don't use this, but if users wanted to log in to their own accounts, typing in the small touch panel is slow and cumbersome.
  • Positive: It reduces IT troubleshooting burden. These are solid units and haven't had issues inherent to the hardware. (No need to reboot constantly, losing connection, etc.)
  • Negative: It increases the need for user training. Not being able to connect to an HDMI cable and instead connect through Skype to present, adds an extra unnecessary step.
  • Positive: It has increased conference call productivity by enabling one-touch Skype meetings.

We have Skype Room Systems for our bigger rooms, which are full-fledged solutions.

The Trio has a lot of missing features compared to those, but it is a good solution/balance for smaller huddle rooms where it might not be cost efficient to implement the higher-end solutions.

The Trio is not well suited for bigger rooms as the audio wouldn't scale well. Not having an HDMI input really hurts it and complicates the user experience.