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PowerReviews stacks up well against its competitors
October 25, 2017

PowerReviews stacks up well against its competitors

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerReviews

PowerReviews is used by our eCommerce, Merchandising, and Technical Design teams. In addition to moderating and hosting our reviews of products, we also use it as a quick way to identify potential issues with products, as well as a place to answer questions from customers directly from the merchandising teams. In addition, we use their Seller Rating functionality to gather reviews of their experience with the buying process on our site as a whole.
  • Customization of appearance and forms is very simple
  • Moderation is simple and easy to navigate
  • Seller Ratings widget is incredibly easy to install and maintain
  • Simple integration with email service providers and other vendors
  • Reporting can be very slow
  • Support tickets aren't threaded - in that you can't see the previous information when you get an email back from their support team
  • Helped garner detailed insights about products
  • Helped lower return rates by providing useful fit and quality metrics
  • Gives our customer service team a chance to address concerns directly with customers
PowerReviews had a much simpler custom integration process, which was very helpful, as we use a lot of proprietary systems. With Bazaarvoice, it was a complicated process to make any changes to the reviews section without a lot of technical involvement. Additionally, Bazaarvoice changed our rep overly frequently, making it difficult to sometimes even know who you were supposed to be calling when you had an issue.
Well-suited for both large and small businesses, as it is a very scalable product. Lots of reports available, which means that it can be very helpful for gleaning insights for merchandising or product teams in your company. They provide good engagement with their "community manager" teams, which basically are there to help you navigate the product. They do frequent webinars and white papers, which are helpful for continuing learning about the product and industry.