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PrinterLogic

PrinterLogic

Overview

What is PrinterLogic?

PrinterLogic is an Enterprise Printer Management solution from the company of the same name in Saint George, for server-less remote site printer deployments. Boasting more than 1,500 customers in over 120 countries, PrinterLogic enables organizations of all sizes to eliminate…

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Recent Reviews
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Reviewer Pros & Cons

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Product Demos

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Chrome Demo - PrinterLogic SaaS Demo

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Product Details

What is PrinterLogic?

PrinterLogic Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

PrinterLogic is an Enterprise Printer Management solution from the company of the same name in Saint George, for server-less remote site printer deployments. Boasting more than 1,500 customers in over 120 countries, PrinterLogic enables organizations of all sizes to eliminate print servers. PrinterLogic’s integrated printer management platform is an on-premise web application designed to simplify the management, migration, and deployment of printers.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of PrinterLogic are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(115)

Attribute Ratings

Reviews

(1-3 of 3)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
This product reduces our reliability on physical servers. In turn, this also reduces our licensing, storage, and maintenance costs and simplifies printer installs for our employees.
  • Converts server share printer name to direct IP address printing.
  • Easily connects to on-prem print servers to capture existing print drivers, IP addresses, and printer profiles.
  • Users can easily map new printers by clicking the printer object on floor plan maps.
  • Cross platform printer installs makes this product a winner.
  • Installing postscript drivers is not currently supported.
Reducing potential vulnerability footprint is where this product shines most of all. Additionally, the ease of converting the printer objects for different OS platforms is what makes this product the best option for businesses that utilize Windows, MacOS, Linux, etc. Deploying the agent to devices is easily accomplished by Microsoft Configuration Manager, Intune, JamF, or other systems management solutions.
  • Ease of installing printers through a floor plan map
  • Ease of maintaining printers
  • Ease of uploading, configuring and creating new printers
  • PrinterLogic has reduced our need for on-prem print servers by 95%, in 11 months.
Ease of use, configuration, and maintenance. The support and rapid response provided by PrinterLogic has been fantastic. The additional benefit is since this is a cloud solution means that as new features are released by PrinterLogic, we can begin leveraging them very quickly, with a minimal amount of effort, and little to no internal customer downtime.
We were able to reduce out print server footprint by about 90% in the first 11 months or rolling this product out and going live. Our end users absolutely love the fact that they can easily locate their printers based on their location on a map, and self-install the printer then need. Furthermore, our IT staff at each location loves the fact that we can lock down printer access so that only certain specific users can map themselves and print to a printer.
5000
Sales, IT, Marketing, Engineering, Journalists, etc
2
Knowledge of IP address ranges, PC and Mac print drivers, PC and Mac printing profiles
  • Reduce dependency of on-prem servers
  • Reduce vulnerability footprint
  • End-user self-service to install printers
Ease of use, configuration, and implementation
No
  • Cloud Solutions
  • Scalability
  • Ease of Use
Cloud Solution was the most important factor and the fact that this would centralize all our printers into one single solution and platform for management and scalability.
I would not change anything at this time
Implementation of PrinterLogic was super easy
  • Implemented in-house
Yes
We started Printerlogic implementation by going live with Corporate Office first, and then we rolled it out across the 50+ other locations across the United States
Change management was minimal
Our change management process is mature. We were able to make changes 2 days after submitting the change management requests in most cases.
  • Getting IT from the remote sites to schedule time with us for training and coming up with a rollout date and time
  • No Training
It was easy to learn without any formal training, as long as you understand print servers, drivers, and print profiles
I think PrinterLogic configurability is just right. It does what it is supposed to do well, and easily.
No - we have not done any customization to the interface
No - we have not done any custom code
PrinterLogic support has been quick to answer questions and help us to resolve minor issues that have come up.
We did not purchase premium support, as we have a fairly knowledgeable IT staff to handle the day to day issues
No
  • Uploading print drivers from print servers is easy
  • Uploading floor plan maps is easy
  • Setting up the printer objects on the floorplan is easy
  • Assigning security access to printers is easy
  • Creating printer deployments to users based on security groups is easy
  • Uploading certain Mac drivers is difficult or impossible
We have rolled PrinterLogic out to 50+ locations, and scalability has not been an issue
So far, PrinterLogic has been available for end users without any issues reported as far as we are aware.
A colleague has reported a performance issue with loading printer profiles on Edge. It sometimes takes a very long time to come up, and sometimes not at all, but he switches over to Chrome, and the interface comes up very quickly. This might be a fringe case, since I am able to launch the same profile on Edge browser without any problems.
  • Single Signon
Interaction with the sales team was great. They were able to handle all our questions and requests.
Vasion has been a great partner to work with
Yes
Since we are leveraging a cloud solution, downtime was minimal
No
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use PrinterLogic to administer and map all 150 printers spread across each of our 6 sites. Our scope includes production & manufacturing as well as office administration. The challenges we faced before implementing PrinterLogic were an inconsistent user experience when mapping via traditional Windows print server. Connectivity issues at remote locations were due to traversing an unreliable MPLS circuit to send the print jobs to a print server than back to the physical print device on location. We needed a solution to allow users to print directly via IP to the print device in physical proximity but without the headache of singular user mappings at the device level. With PrinterLogic we were able to set up default profiles for each device, organize them by location, and allow the users to easily map and use each device. Print jobs became consistent. Speed of print jobs sent to devices were drastically improved due to the core architecture of printing directly via IP without a print server. Monitoring of our printer inventory became much less of a hassle as we now could proactively receive usage reports as well as printer supply warnings.
  • Ease of use. UI is well designed
  • Core architecture, printing via IP is reliable
  • Administration of devices and profiles
  • Importing from old print server into PrinterLogic is a simple process
  • MacOS usage. The plugin requires specific browser usage and is not clearly defined what will work and what will not. It was a lot of trial and error to find a consistent solution for our end users.
PrinterLogic is best suited for industrial and office locations where printing reliability must be at the highest level. The ease of setup, core design using IP mapping and administration is why PrinterLogic is highly recommended. We have had the best experience with Windows devices printing to general office printers as well as Zebra label printers of all sizes. Adding a printer via the client is fast and easy, with a few caveats on the MacOS side. The client requires a bit more setup for Macs and is more particular about which web browser is the default.
  • Major reduction in support time for devices, 25 hours a week down to 5
  • Proactive approach to printer maintenance
  • Usage reports and additional visibility into each printer's lifecycle
We attempted to utilize Microsoft's universal print cloud solution but found many issues with core functionality and architecture. Microsoft universal cloud print solution had limitations on administration, driver usage, as well as a cost per page printed. PrinterLogic resolved these core concerns and gave us a solution that was easy to manage, maintain and implement.
Whenever I've contacted PrinterLogic support the responses are always rapid and thorough. The support staff is knowledgeable and always happy to answer any questions I have. Most of the time we needed support was at the beginning of our implementation. Our account rep as well as technical support were skilled and responsive.
We purchased premium support for the first year, I believe. Due to the importance of the project going well we thought it would be appropriate to have. Due to the products reliability and simplicity, we have not needed to use support very often.
No
When setting up the initial profiles, we needed some assistance in regards to users with Macbooks. Support was very helpful and resolved our issues within a day or two. They brought in the right resources with the skillset and knowledge to help and rapidly brought a solution to our organization.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a construction company with over 50 multifunction printers (MFPs) distributed among various offices and mobile trailers. Our print environment changes constantly as our trailers relocate and our users switch between different sites. This requires frequent printer management and updates. PrinterLogic has simplified and automated this process for us, saving us a lot of time and hassle.
  • Automated printer installation based on location
  • Easy driver updates
  • Granular ability to set default print driver options
  • The web portal can be a little buggy, but this is very minor and is usually fixed by refreshing the page
  • I would like to be able to force client settings refresh from the portal.
Easy to set up, use, and manage
  • This has freed up a lot of time for our IT staff that can be directed to higher-value tasks.
  • The reporting feature is great. We can see the details of each print job
PrinterLogic ticked all of the boxes when we compared other solutions.
Support was responsive and professional
No
No
Support agents are knowledgeable and responsive. When I contacted them they took ownership of the issue and provide a timely response
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