Nice, but could use improvements
December 02, 2022

Nice, but could use improvements

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

We use Printfection to help teams order swag, as well as setting up Giveaway campaigns for them to send to team members to redeem their swag. With the Giveaway campaigns, employees are able to self serve and input their shipping info, which takes the lift off our hands. We also use it as a Giveaway campaign for new hires to redeem their new hire swag. For the new hire swag, we like not having to generate unique links every time, and we can just set the link on the new hire portal, and it gets redeemed by each employee.

Pros

  • Giveaway Campaigns
  • Fantastic Team
  • Shipping & Fulfillment

Cons

  • Security features to prevent users from redeeming more than 1 swag
  • Ease of use, sometimes I have to go into multiple campaigns & kits to remove the item, even though the item is already OOS
  • Items should automatically get archived once it's OOS, so we don't get charge every month for a warehouse storing fee
  • Domestic & International Shipping
  • Giveaway Campaigns
  • Ordering, Fulfillment, & Shipping Swag
  • One stop shop to order & ship swag
  • Expensive
  • Ease of use for employees
In all my previous conversations with the support team, they've always been very responsive and helpful. They're always able to answer my questions, and help me out when I need assistance on something. I haven't had any bad experiences with them, and don't foresee I ever will. It's also great to set up recurring meeting with our Customer Success Managers, so we can bring up issues with them that arise.

Do you think Printfection delivers good value for the price?

Not sure

Are you happy with Printfection's feature set?

No

Did Printfection live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Printfection go as expected?

I wasn't involved with the implementation phase

Would you buy Printfection again?

No

Google Calendar, Jira Service Management (Jira Service Desk), Coupa
Printfection has an amazing team to work with. They're very responsive and are super helpful. One thing I noticed is Printfection takes longer than some other swag companies to produce the swag items. It's also more expensive, and shipping costs more. I would like to see more security features added into Printfection, to prevent employees from claiming more than one swag item in a Giveaway campaign.

Comments

More Reviews of Printfection