Item: Printfection
Rating: 10
Author: Lisa Rogers

Use Cases and Deployment Scope

I took over print fulfillment for our conferences/customers and swag for internal employee campaigns and Printfection is by far the most customizable, all-in-one solution for our needs. Because of their integrated platform, their variety of items, inventory management, their ability for recipients to manage shipping addresses, and ability to create unlimited campaign types (plus their analytics - bonus) I will never go back to the vendor/process of yesterday with all the tedious back-and-forth email and limited options for shipping and storage.

Pros and Cons

Integrated platform for inventory order management, design approval, billing is super convenient
Ability to create inventory and send customized campaigns via URLs to recipients who then control the shipping on-demand is awesome
Their Customer Support is very streamlined, responsive and useful
Convenience of having all of our fulfillment activity in one place is great and still cost effective

Getting started, it took me a bit to navigate the various features of their platform as well as a few calls to customer support to help me find my way but after some practice I was able to navigate and found that the platform is pretty intuitive.

Most Important Features

Ease of fulfillment management
Customization and recipient on-demand shipping
Cost effectiveness
Customer Support
Variety of inventory

Return on Investment

Employee engagement - we benefit in this category
Cost effectiveness and administrative time savings
Customer interest

Support Rating

Their customer support team has a dedicated rep that helps whenever an issue arises, this is helpful especially at the start. They are responsive, and they even provide short Loom videos to reply to questions I had. This worked perfectly and SAVED TIME - instead of a back and forth email exchange or having to set up a meeting to address a question or issue.

Printfection Swag Management

Before Printfection no one wanted to handle swag due it being a pain to upkeep and manage, due to the tedious back and forth email required and just not a productive use of our time. Also the fact we were remote complicated swag management and shipping and storage of items and so with Printfection's all-in-one platform, they have helped our team tremendously and actually I enjoy swag management now :)

Alternatives Considered

SwagUp

Printfection won out over SwagUp due to their ease of use and ability to truly allow our team to self-service our swag via their platform, versus having to find storage for swag on our own.

Key Insights

Do you think Printfection delivers good value for the price?

Yes

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

Yes

Did implementation of Printfection go as expected?

Yes

Would you buy Printfection again?

Yes

Other Software Used

Greenhouse

Likelihood to Recommend

For employee swag orders, customer swag orders - their service will delight both!

If you don't order swag consistently, you still have to pay for their platform with the monthly fee.

Printfection = the Perfect Print Fulfillment Platform for people who don't want to manage swag!

Overall Satisfaction with Printfection