Stable Product you can easily forget it is there!!
Updated September 03, 2019

Stable Product you can easily forget it is there!!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Email Protection

It's an email gateway system for the Mascom.bw domain. It addresses spam, viruses, phishing, imposters etc.
  • Great Spam/Virus/Phish Filter
  • Self Software Updates - No user Intervention!!
  • Very Stable
  • Easy UI
  • Using the Firewall Rules
  • Adding a new SSL certificate for administration
  • Unwanted emails 99% of the time
  • Ease of use
  • No user intervention when there are updates to the appliance and this reduces Admin overheads for us
There is a lot of Admin intervention on software updates! Proofpoint doesn't have that and everything is automatic. Also Proofpoint support has remote access to the devices and know your environment before they help you, as your deployment is "registered."
Blocking unwanted emails that are thousands a day! I can't think of a scenario when it is not appropriate.

Proofpoint Email Protection Feature Ratings

Anti-malware
10
Customizability
8
Threat Detection
10
Management Tools
10

Using Proofpoint Email Protection

3 - Administrators
We get support from Proofpoint Support and a Proofpoint partner Condyn in South Africa

Proofpoint Email Protection Support

They are great and can even log on to your device remotely without having to use a remote assistance software!!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Problems left unsolved
Yes - To get issues resolved very quickly and avoid a long downtime/problem for our users
During the Wannacry problems to other organisation which spread by phishing, we were not worried about it and never affected us