Great product, frustrating support
Updated January 25, 2021

Great product, frustrating support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Prophix

We use Prophix for financial reporting, budgeting, and analysis. We have 2 administrators within the finance department and about 50 users across 23 other departments. It has streamlined our reporting and budget processes and allows our departments to access their financial information quickly and easily on their own.
  • With the Ad Hoc function, the ability to pull up any data, across dimensions without having to build a whole report allows for more efficient, on demand analysis.
  • Being unable to zoom in and out to quickly change the view while working in Template Studio is frustrating.
  • It is too easy to accidentally check/uncheck the "calculation definition varies by rule set" in model manager.
  • It can be difficult and daunting to learn all the rules, limits, and functions of the program.
  • Streamlined budgeting
A lot of our budget process became automated with Prophix. Accuracy improved with the complex calculations that can be built into accounts and templates. Much more detail can be stored and accessed through Prophix features.
Never had a problem.
Main users are on-site administrators so deployment flexibility is not that important.

Do you think Prophix delivers good value for the price?

Yes

Are you happy with Prophix's feature set?

Yes

Did Prophix live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Prophix go as expected?

I wasn't involved with the implementation phase

Would you buy Prophix again?

Yes

Prophix is well suited for reporting and analysis purposes. We have used it to streamline our budget process and to build reports for better analysis of our performance.

Prophix Feature Ratings

Long-term financial planning
7
Financial budgeting
9
Forecasting
9
Scenario modeling
7
Management reporting
10
Financial data consolidation
Not Rated
Journal entries and reports
Not Rated
Multi-currency management
Not Rated
Intercompany Eliminations
Not Rated
Minority Ownership
Not Rated
Local and consolidated reporting
Not Rated
Detailed Audit Trails
Not Rated
Financial Statement Reporting
10
Management Reporting
10
Excel-based Reporting
7
Automated board and financial reporting
Not Rated
Personalized dashboards
Not Rated
Color-coded scorecards
Not Rated
KPIs
Not Rated
Cost and profitability analysis
Not Rated
Key Performance Indicator setting
Not Rated
Benchmarking with external data
Not Rated
Flat file integration
Not Rated
Excel data integration
8
Direct links to 3rd-party data sources
Not Rated
Drill-down analysis
9
Formatting capabilities
8
Report sharing and collaboration
10
Publish to PDF
Not Rated
Report Versioning
Not Rated
Report Delivery Scheduling
10
Predictive Analytics
Not Rated
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Responsive Design for Web Access
Not Rated

Using Prophix

Workflow commentary is helpful to communicate what changes were made by users at every step of a process. Cell comments help our users provide useful qualitative information for figures. Line item details prove most useful during budgeting, allowing users to provide a full breakdown of each figure that includes a description and comments.
We use workflows for our monthly variance reporting, which provides users deadlines and a means to explain variances without having to meet with upper management. Automated report distribution saves time and ensures reports are never late and always goes to the correct recipient.
32 - Operations, Finance, Executive
3 - Anyone who has a good working knowledge of the program can support it within.

Using Prophix

ProsCons
Like to use
Well integrated
Consistent
Feel confident using
Unnecessarily complex
Slow to learn
Lots to learn
  • Rulesets across dimensions
It's a wonderful tool, but takes a long time to learn.

Prophix Support

No one ever answers the customer support line, it always goes directly to voicemail. Sometimes when you are corresponding with a representative by email after you've submitted a ticket online, their answers are not very clear. It seems as though every representative is always in a rush, even though you've been forced to schedule a time to get assistance. There is no such thing as instant help with Prophix. The one time I was able to get someone on the phone, they requested that I submit a ticket online because their shift was ending in 5 minutes and didn't want to get stuck on the phone with me.