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https://www.trustradius.com/customer-experience-managementQuadient InspireUnspecified99101
David Nixon profile photo
November 01, 2018

To be the best, go with the best organisations

Score 10 out of 101
Vetted Review
Verified User
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Overall Satisfaction with Quadient Inspire

Quadient Inspire was chosen as an enterprise solution that would replace 8-9 legacy platforms and provide a single 'best of breed' Customer Communications Management platform.

Within New Zealand Post Quadient Inspire is only used by the Customer Communications Management department, which offers solutions outside of the core business solution of postal network and courier services.

The business problems it addresses include, reduction of legacy platforms and cost, offering customers industry leading solutions and the ability to offer new solutions in the digital channel.
  • Single toolset - ability to do both data and layout within a single platform allows developers to be cross-skilled and enhance the end-to-end processes.
  • Flexibility of composition - content can be configured to be re-used for correct channel output rather than duplicating content that creates overhead for future changes.
  • Roadmap - Quadient's ability to continually have an eye on the future and setting new standards is a high benefit over other products
  • Licensing for Quadient Inspire can be a little bit frustrating, how and where you can connect and use Inspire can be restrictive.
  • Almost too flexible - the ability to do things in multiple different ways allows for developers to 'replicate' practices from legacy platforms and therefore introduce complexity that is hard to maintain.
  • Given the market in New Zealand being smaller it can be difficult to get the appropriate support for the product.
  • To date Quadient Inspire has allowed us to retire several legacy platforms and reduce the overheads - licensing/servers/maintenance - incurred.
  • Reduction of single-skilled resources has meant that FTE requirements can be reduced as cross-skilled resources can be used.
Having used the legacy platform EMC xPression (now part of OpenText Exstream) the extra functionality of being both a data and composition tool reenforces the market leading stance that Quadient has held for the last 5 years.

The roadmap and focus on continuous improvement and regression testing for Inspire makes it a solid and easy choice for a long-term solution for an organisation.
Quadient Inspire is a great tool for organisations that are focused on establishing and maintaining a platform that will allow them to evolve through Customer Communications, Customer Experience and Digital Experience Management. As it allows for solutions to be put in place that are flexible yet robust for long-term solutions and offers the ability to provide highly relevant and timely customer interactions.

If your business is looking for a simple get-it-to-the-customer solution Inspire is likely not the right toolset for you.