Qualtrics - brilliant front-end, retched back-end
Updated September 30, 2015

Qualtrics - brilliant front-end, retched back-end

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Qualtrics

I am the only Qualtrics user for my organization. I use it for my annual satisfaction/engagement surveys for my various constituents.

Pros

  • The display logic is a godsend. No more gaming the system (using skip logic) to get specific questions to only some of the survey respondents.
  • It has a lot of evaluative features that other programs do not.
  • It runs basic statistical analysis on your survey data.

Cons

  • The reporting export is... how shall I put this mildly... awful! I mean so bad it must be a joke that I am not getting.
  • I have to completely rework the results after exporting because I can't get Qualtrics to assign values to my scales as I prefer. (Yes they allow recoding values on some instruments but not all). This can lead to human error.
  • Their Beta reporting feature is embarrassingly bad. If I were them I wouldn't consider this release a Beta. It is not there yet.
  • It provides a cleaner more professional interface for my survey respondents than my previous software.
  • As stated before, the exported reports are cumbersome and unhelpful that it has actually has doubled my work on the back end.
Qualtrics has SurveyMonkey beat (hands down) on the front end and SurveyMonkey is much much better at the back end i.e. survey exports.
What are your needs on the front end? Qualtrics meets front end needs beautifully. It is the back end where they need help. If front end is the most important to you then Qualtrics is great.

Using Qualtrics

The poor quality of the back end reports and the often counter-intuitive recording of values make Qualtrics nearly unusable to me.

Using Qualtrics

Qualtrics Reliability

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