Qualtrics - It's flexible survey design tool and reporting features will meet all your institutional needs
July 01, 2016

Qualtrics - It's flexible survey design tool and reporting features will meet all your institutional needs

Kevin Chang | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

Qualtrics is used by our office of educational assessment; strategic planning, and student, staff, and alumni satisfaction. It is used solely in our office, but the printed reports are shared across departments. Qualtrics helps our school meet our regional and federal accreditation requirements. It allows us to measure ourselves as an institutional by our strategic initiatives.

Pros

  • Printed reporting and ease of sharing results with stakeholders.
  • Dynamic survey flows with built in logic.
  • JavaScript to enhance survey user experience.
  • Support for embedded data allows surveys to be more concise.
  • Customer Support is timely and knowledgeable

Cons

  • Engineering department makes updates that has an impact on an existing feature without consultation with end users. I'm constantly surprised when I call tech support to learn certain features are going to be phased out. They should have more community based feedback with up-voting capabilities.
  • They need a more robust reporting tool. There's currently a lot of manual adjusting and clicking involved. But once you build out a report, it's good for life.
  • Expensive.
  • Should make API free and available for other reporting tools not just Tableau (e.g. R, Python, Power Bi, etc).
  • Supported our accreditation requirements
  • Allowed us to measure our strategic initiatives
  • Allowed us to measure our student, staff and alumni satisfaction
SurveyMonkey is much more affordable, but it lacks the survey flow and embedded data capability. SurveyMonkey is a good complementary tool to have alongside Qualtrics. Because Qualtrics may have an annual response quota (depending on your contract), SurveyMonkey is a cheaper alternative to handle low priority surveys and allows you to not eat up your annual response quota.
Qualtrics is best for broad level reporting. It doesn't have the capability to replace dashboarding or statistical analysis. That you will still have to export data and do it yourself.

Qualtrics Support

Call support and someone will always answer with a value added response.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
I called support about ways to tackle a survey design I had in mind. The support staff responded after my regular business hour by email with recorded video demonstrations on how I can achieve what I needed. The support staff then followed up to ensure I was successful.

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