The most effective way to scale your VOC initiatives
February 01, 2017

The most effective way to scale your VOC initiatives

Fernando Cadena, CSP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

We are using Qualtrics as a way to engage with our clients and candidates alike. The platform has allowed us to give a voice to our clients in a way that wasn't feasible before. The tool has been instrumental in helping us scale our efforts to become a more customer-centric organization.

Pros

  • Ease of use
  • Great customer support
  • Flexibility

Cons

  • Reporting capabilities
  • Mobile app to be used by administrators
  • More webinars highlighting some key features
  • Lower acquisition cost of job applicants
  • Higher retention rates
  • Higher client satisfaction rates
  • Survey Monkey
Qualtrics turned the monkey from SurveyMonkey into the King Kong of survey platforms.
Well suited as a way to take the pulse of your client base.

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