The most effective way to scale your VOC initiatives
February 01, 2017

The most effective way to scale your VOC initiatives

Fernando Cadena, CSP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

We are using Qualtrics as a way to engage with our clients and candidates alike. The platform has allowed us to give a voice to our clients in a way that wasn't feasible before. The tool has been instrumental in helping us scale our efforts to become a more customer-centric organization.
  • Ease of use
  • Great customer support
  • Flexibility
  • Reporting capabilities
  • Mobile app to be used by administrators
  • More webinars highlighting some key features
  • Lower acquisition cost of job applicants
  • Higher retention rates
  • Higher client satisfaction rates
  • Survey Monkey
Qualtrics turned the monkey from SurveyMonkey into the King Kong of survey platforms.
Well suited as a way to take the pulse of your client base.

Qualtrics Feature Ratings

Survey templates
7
Themes
8
Custom logo/branding
9
Changes to live survey
8
Question design help
8
Multiple question types
8
Survey logic flexibility
10
Response tracking
8
Data export
8
Standard reports
9
Custom reports
1
Analytics
6
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
9
Compliance
Not Rated