A great service that is much needed!
April 09, 2020

A great service that is much needed!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

I have been using QM for a little over a year now and it is a part of my everyday use. I use it to troubleshoot issues that are being reported by our customers and other users. It has helped us solve many issues! We have users in many parts of our company to help give members the best experience possible.

Pros

  • Finding pain points in the software.
  • View customer experience in replicating issues.

Cons

  • None at the moment! So far my experience has been positive.
  • It has helped us resolve issues more rapidly because we can see what the pain points are.
They are always available to help and answer any question we have.

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quantum Metric go as expected?

Yes

Would you buy Quantum Metric again?

Yes

I would say it is well suited for anyone who needs to improve their customer platform to better suit their members. It is an essential product.

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