Item: Quantum Metric
Rating: 10
Author: Verified User

Overall Satisfaction with Quantum Metric

Use Cases and Deployment Scope

We are using QM in the ecomm group to help identify opportunities on our site. It helps us understand shopping behavior, content analytics, OOS, search terms and technical site issues. We also monitor user sessions to track user problems or how customers are shopping when we are deploying new customer features.

Pros and Cons

Pros

Heat Map/interactions
Identify OOS
User sessions
Identifying technical problems

Cons

There is learning that the user is expected to do to fully engage in the site.

Return on Investment

ROI: inventory
Helped us prioritize site releases.
Null search terms.

Alternatives Considered

Support Rating

The team at QM was always present to help us. They are quick to respond and always available. They always ask "what are you trying to solve" and/or "what answer do you need?" They come back with not only those responses but related recommendations that may be helpful for us in the future. They are also a very pleasant team to work with!

Key Insights

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

Yes

Did implementation of Quantum Metric go as expected?

Yes

Would you buy Quantum Metric again?

Yes

Other Software Used

Google Analytics, Salesforce Commerce Cloud, Tableau Online

Likelihood to Recommend

We really use QM to identify site opportunities from a behavior aspect and how consumers are interacting with the site. We used it extensively to monitor inventory levels since we were able to see inventory by region. We really don't use QM for daily business metrics as we have other internal systems that track business metrics.

Comments

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Quantam Metrics is a great vendor! Hire them!