A Great Tool If You Can Dedicate The Time To It
April 07, 2020

A Great Tool If You Can Dedicate The Time To It

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

Quantum Metric gets used only in the ecommerce and IT departments by select people. We use Quantum Metric to find and fix reported customer issues, find any site errors, and find user pain points that we can solve.
  • Easy to share recorded sessions with wider team
  • Creating and saving segments
  • Plentiful options for filtering and finding the session recordings needed
  • Steep learning curve
  • Hard to find a glossary or dictionary of terms. Sometimes it's trial and error to get to what I am looking for.
  • Errors page is harder to use after the redesign.
Quantum Metric is a huge leap up from Mouseflow, which is very basic. Quantum offers more filters so I'm not sifting through thousands of recordings to find one or two. My organization uses Adobe for our everyday analytics and not Quantum. They do different things and I don't think we could use Quantum as our main analytics platform. I did not select Quantum Metric. In fact, I had never heard of it until the company contracted with the service. Selecting software is above my pay grade.
I get a specific person to route all questions to rather than a help desk or chat bot.That is incredibly valuable as the person knows our business and how it behaves. They are better suited to assist with questions or setting up new events. And I always know they will get back to me in a timely manner.

Do you think Quantum Metric delivers good value for the price?

Not sure

Are you happy with Quantum Metric's feature set?


Did Quantum Metric live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quantum Metric go as expected?

I wasn't involved with the implementation phase

Would you buy Quantum Metric again?


Quantum Metric is great at finding and fixing issues reported by customer service where users are experiencing very specific errors. You can find the recorded customer session, send to IT, and they can quickly find the source of the error and plan a fix. I find after the redesign of the error pages, it is harder to use.

I imagine it would be less appropriate for daily analytics, although my organization doesn't use it for that. I would definitely not recommend it for any small business as the services would be a bit overkill. To use the tool to its full advantage, it should have a dedicated person working with it full time. We do not have that advantage.