Qubit - why you should consider it
Updated March 17, 2016

Qubit - why you should consider it

Sanchia Neilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Deliver, Discover, Visitor Opinion

Overall Satisfaction with Qubit

We use it for AB and MVT testing on-site, marketing pop-up messages, collecting customer feedback through an exit survey, and attribution tagging and modelling for affiliates (used by a different team to me). It is being used by the Multichannel department only at the moment.
It helps to implement temporary changes without the need for development time and resource, to test a change before implementing it (to assess impact), and to correctly monitor affiliate sales.
  • A/B testing is very comprehensive - the test structure ensures results are statistically sound, and multiple conversion metrics can be used within the same test.
  • The interface is very user-friendly, it's easy to slice data in the way you want when analysing visitor opinion - which isn't always easy for qualitative data analysis.
  • It would be useful to have an estimated date that a test would be complete based on the number of visitors that have already been part of the test.
  • When categorising visitor opinion this isn't reflected in the downloaded file - it would be good to save all changes here.
Qubit is best suited for on-site testing, allows the flexibility to test a theory and then roll out changes immediately without the need for additional development.

Using Qubit

  • Increased efficiency
  • Ability to respond directly to customer feedback from the exit survey to improve customer service.
Excellent service in addition to a great product - the responsiveness, knowledge and support of the account management team is one of the main reasons we will continue to use the tools.

Evaluating Qubit and Competitors

  • Product Features
  • Product Usability
  • Product Reputation

Qubit Support

They are very helpful and responsive, usually issues are resolved very quickly.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response