March 08, 2016
Score 4 out of 10
Overall Satisfaction with Qubit
Qubit is used by the e-commerce team only within the company. We have limited development resources available to us so Qubit allows us to implement and test UX improvements on the website before briefing into our development queue. We also use Qubit for competition forms and pop ups.
- Friendly and knowledgeable employees.
- Good quality designs supplied.
- Thorough testing and QA of new projects.
- Long lead times to launch new projects and there are often delays to original timeframes agreed. In the past year we haven't had any Qubit tests launch on time.
- Managing expectations better - we are often kept in the dark and are left frequently chasing for updates.
The Qubit team has an extensive client database which enables them to make quality recommendations and advise on probability of uplift on suggested tests. I trust their opinions and they are keen and passionate about what they do. Delays and poor time management due to lack of development resources means we struggle to rely on the service offered.