Item: Coveo Qubit
Rating: 6
Author: Verified User

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

We use Qubit predominantly to make quick alterations to the look and feel of the front-end of our eCommerce website. It is good for us because it doesn't involve working with developers to implement changes that we may wish to trial before comiting to change. We are also able to monitor the effectiveness of any activity with their ability to A/B test.

Pros and Cons

Pros

A/B Testing
Quick alterations to the front-end web design
Personalisation

Cons

Build times can be long -- as can QA. Only one test is built at a time so you can sometimes feel stuck in a queue.
We have personally had a lot of issues with tests functioning properly: not displaying at all, displaying incorrectly -- requires a lot of checking over regularly. One day it could look fine, the next not visible at all.
Need more flexibility within the easy build mode:--- more advanced triggers: i.e. PAGE URL CONTAINS alongside PAGE URL DOES NOT CONTAIN.
Personally we have very little flexibility when it comes to Category Pages because we use a third party tool called Attraqt for our merchandising: the two tools don't work together so we are unable to edit anything on these pages with Qubit.

Likelihood to Recommend

Qubit is great if you want to trial and test on-site improvements without fully commiting to a change. It also allows us to put facts and figures behind our on-site decisions. When the interface works, it's brilliant -- and has really allowed us to push our site further. But as with all new technologies, there are occasions where the platform has failed us and any activity done within the platform disappears.

Comments

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George Barker
commented 8 years ago
Hi there - Thanks for your review of Qubit. We really appreciate you taking the time to feedback and we've shared with all the relevant stakeholders internally. We're constantly assessing the ways in which we can improve build times, testing and the flexibility of the platform. It's great to hear you having successes around the testing and trialing of onsite experiences with your personalisation strategy. As always, let us know if you have any other feedback - we'd be happy to hear it. Many thanks - George, Customer Advocacy at Qubit.

Great when it works -- but still room for improvement.