This is a review
February 10, 2017

This is a review

Bobby Dupont | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBase

It's used in 3 departments. The main use is for ticketing purposes.

Pros

  • Keeping track of open / in progress / completed requests
  • Archiving requests for tracking
  • Reporting (time to complete, number of requests by requester or by Assignee)

Cons

  • Rigidity of the design and rule set prevents us from using some of the features
  • User management is painful, no easy way to find what apps each user has access to
JIRA offers a simple ticketing / requests tools that cover part of our requirements. We decided to go with Quickbase for the customisation of it and the overall shareability of it. Also JIRA is more a one-sided application vs. Quickbase which offer more possibilities.
Well Suited
Requests / Tickets tracking
Give access to multiple teams and groups to a specific application
Simple for less technical users

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