Overall Satisfaction with QuickBooks Enterprise Solutions
While in the legal field we need other supporting tools to address specific legal industry challenges, it is the primary accounting tool within the organization for a few reasons:
- It is an industry standard when you are distributing financial information to others.
- Outside accountants all know it and can easily be consulted when needed.
- Finding new personnel who know the program is more cost affective than products with less market penetration.
- It is supported both by Intuit and by a legion of professionals in every industry.
- It has a clear system of integration for third party product developers who are in the market today creating products for the legal industry.
- It has a very flexible reporting system for customizing what different levels of our organization need to see in their reports.
- It has a great system for allowing offsite accountants to audit and make changes to the GL without disturbing the daily work.
- The product update system needs some tweaks. If one user updates everyone has to update to read the books. But often the auto updates are too random and it disrupts work.
- The install process can be confusing to users who don't do it frequently, not intuitive enough. (no pun intended)
- The network program installed on the books server, when being updated, can often fail to properly scan and find current company files. It often takes several attempts. But due to that awesome support system, we always get it worked out.
- Easy to hire people who know it.
- Ease of use once regular tasks and procedures are setup.
- Ease of finding support solutions when problems or the need for changes come up.
While each of these products address specific industry needs they can be difficult to use because they are so different from what people are used to (i.e. QuickBooks). Yes, QuickBooks cannot be compared to PCLaw for billing in the legal industry, but you get this feature at what cost? Why not use a legal specific billing product and keep QuickBooks as core accounting.