Not Intuit

We use QBTime for payroll, clocking in/out, scheduling and managing time off requests. We have been experiencing consistent issues/glitches over the years, but we remained patient due to the fact this was a new system, and we understand there can be bumps along the way when launching a new product. Unfortunately, the glitches (system automatically approving pending and denied time off requests) are still ongoing and more frequent than before with no solution in sight.

It is evident that the organization does not provide enough training to their employees in order to equip them with the knowledge to successfully respond to customer inquiries and provide troubleshooting solutions.

This year alone, we have had to call their technical support line approximately 20 times, and 7 times were just for the reoccurring glitch of automatically approving pending and denied time off requests, even approving time off requests for dates that have already passed. Instead of taking accountability and attempting to rectify the issue in an effort to prevent these glitches from occurring in the future, the response is second-rate, and they simply shrug their shoulders.

Customer service is not a top priority for the organization, and when one is finally are able to schedule a call with a supervisor, the call back time is 48 hours.

The complete lack of regard for their customers’ needs/concerns coupled with the lack of action (reaction) to resolve concerns clearly demonstrates that they do not care how their failures impact their customers’ business operations.