Overall Satisfaction with QuickBooks Time (formerly TSheets)
We use the software on a daily basis to keep track of our staff working hours and locations.
- Ignore customer service issues
- Hanging up on customers
- Fail to call back
- Customer service
- Resolving minor issues
- Taking people off hold
- Tracking working hours
- Tracking working location
- Not helping us resolve issue
Do you think QuickBooks Time delivers good value for the price?
Yes
Are you happy with QuickBooks Time's feature set?
Yes
Did QuickBooks Time live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of QuickBooks Time go as expected?
I wasn't involved with the implementation phase
Would you buy QuickBooks Time again?
Yes
QuickBooks Time (formerly TSheets) Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Do I have to purchase premium support to receive help with my query?
Yes - Payment method issues has not been resolved