DON'T PURCHASE
December 31, 2021
DON'T PURCHASE
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with QuickBooks Time (formerly TSheets)
I am the [user of a QuickBooks] for my business bookkeeping and currently using Paylocity for employee timekeeping. I reached out to QuickBooks Time today to learn more about what they offer.......What I learned is everything I don't want !!! Spent 35 Minutes [getting] passed around Non-Englich speaking people and Representatives that are clueless about what [QuickBooks] Time even offer Red Flags were popping up everywhere and if I can't even get sales to [sell] me then I absolutely don't want any part of this for our organization. [...]
- Wasted My Time
- Absolutely Useless
- Fumbled the Ball
- Customer Care
- Exposure to executives
- Training their people
- Nothing
- Wasted our valuable Time
Worst Experience in our 35 Year Company History, never again and learned [QuickBooks] Time has Failed on the easiest Tasks [QuickBooks] Time CEO/ and Executives are clueless about serving their customers, they should ALL Be fired
Do you think QuickBooks Time delivers good value for the price?
No
Are you happy with QuickBooks Time's feature set?
No
Did QuickBooks Time live up to sales and marketing promises?
No
Did implementation of QuickBooks Time go as expected?
No
Would you buy QuickBooks Time again?
No
QuickBooks Time (formerly TSheets) Support
| Pros | Cons |
|---|---|
Support understands my problem | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Support doesn't seem to care Slow Initial Response |
NO couldn't even get QBT to get me to the right Dept....Failed on lift off