Rackspace - Pretty Good, I Think!
February 05, 2018

Rackspace - Pretty Good, I Think!

Gideon Caspi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rackspace

We use Rackspace for our web and database hosting, with our use handled within the IT and eCommerce departments. Our dealings with Rackspace circle around the technical aspects of hosting and serving our website and database files, and optimising the performance of both of these. It is important to note that they are responsible for the software and hardware on the server side, with no relation to the codebases themselves.
  • Great and responsive service
  • Good up time, almost no occurrences of website downtime
  • Flexible with the requirements of the business
  • Work to best practices, at times clunky
  • Not the cheapest...
  • Very technical, at times advisers find it difficult to "dumb down" their questions regarding services you're requesting
  • Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
  • When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
  • Load balancing allows for an efficient workflow in implementing new features while not losing traffic
  • Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.
My use cases make it difficult to compare the two solutions as I use SiteGround on a much smaller scale. In terms of customer service, they seem fairly equal in my experience, and also appear to both provide good solutions. As I don't deal with hosting providers regularly, or in much depth, I cannot fault either too much.
This rating is based on the fact that Rackspace provides good service and responds to enquiries relatively quickly, and the product (hosting) appears to be very good. However, I am unable to compare their service one-to-one with others, as in general, I have experienced fairly good web hosting overall, so cannot say that they are definitely better than other options. To my knowledge, Rackspace was selected for their record with uptime and customer service.

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