TrustRadius
Radian6 Review 18 of 29
Radian6 Review: "Robustly Glitchy"
https://www.trustradius.com/social-media-monitoringRadian6Unspecified7.380101
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November 04, 2013

Radian6 Review: "Robustly Glitchy"

Score 3 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction

  • Nice looking charts.
  • Responsive to Twitter complaints.
  • Simple to use.
  • Not enough data pull options.
  • Too many glitches - The other day I did a 90 day pull and it said "0 posts" when there were thousands just the day before.
  • The glitch delayed my data research for an important report.
We don't get the data we need, there aren't enough social media pulls, and there are too many glitches. Radian6 seemed like a robust option for us but the results of our data pulls for client reports have been disappointing. Also, customer service was a nightmare to work with. Proper notes weren't written down and when I finally received a phone call for assistance, it was someone whose expertise was NOT Radian6.
I would say to steer clear of Radian6. For the same reasons I gave in my last response, I wouldn't recommend them. There are so many other options out there that are better for social media analytics and monitoring that are more accurate. I would most likely recommend Crimson Hexagon.