November 04, 2013
Score 3 out of 101
We don't get the data we need, there aren't enough social media pulls, and there are too many glitches. Radian6 seemed like a robust option for us but the results of our data pulls for client reports have been disappointing. Also, customer service was a nightmare to work with. Proper notes weren't written down and when I finally received a phone call for assistance, it was someone whose expertise was NOT Radian6.
I would say to steer clear of Radian6. For the same reasons I gave in my last response, I wouldn't recommend them. There are so many other options out there that are better for social media analytics and monitoring that are more accurate. I would most likely recommend Crimson Hexagon.