So much promise... So little fulfillment.
November 21, 2018

So much promise... So little fulfillment.

Eric Quanstrom | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Rapportive

Rapportive-- now LI Sales Navigator-- can be an invaluable tool for knowing exactly who is writing you in your inbox, every day. I've been using Rapportive since it wasn't owned by LinkedIn and this process of understanding who someone is, how we're connected, and their social identity is huge. I actually feel like I'm flying blind when I don't have this side-pane loading.
  • Pulls LinkedIn profiles automatically.
  • Gives me immediate insight to who the person writing me is, their title, company, and how or if we are connected-- plus shared connections.
  • If that person is NOT connected to Rapportive/LinkedIn, I also see this and it's a signal of their digital ghost status.
  • Lots of bugs. Seems like I have to uninstall, reinstall at least 1x per month.
  • Little forward development... Rapportive actually had MORE functionality back in 2013.
  • Lack of platform expansion. Chrome only is limiting.
  • When it works, it's great.
  • Should/could be so much better.
  • ROI on free is part of the problem.
It's the only one of it's kind that can/does access LinkedIn data...
So much promise and utility... So little software optimization. Rapportive occupies a weird space in the landscape. It's free, which is great. But it's free, which means LinkedIn doesn't really care about it as an offering. It suffers from lack of development-- frequent bugs, crashes, limited features, and little expansion into platforms that would be useful (Firefox!?!?).

I'd gladly pay for a reliable, working, stable version of Rapportive.

LinkedIn Sales Navigator for Gmail Feature Ratings

Identification of new leads
8
Load time/data access
7
Contact information
9
Company information
9
Company/business profiles
6
Data hygiene
9
Automatic data refresh
9