Rescue is a great support tool for advanced administration
August 18, 2022

Rescue is a great support tool for advanced administration

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

Current tools like web conferencing solutions such as Webex or Teams are limited in their functionality. You face problems like UAC prompts or other limitations that screen sharing tools cannot solve. Being able to run scripts, see the boot menu and have full control of a users machine is the only way support issues can be fixed easily.
  • Scripting
  • Support for multiple OS
  • Boot menu support
  • Configuration menus could be improved
  • Copying settings between sections
  • Positive impact on getting time back avoid UAC prompts
  • Better response time for reboots and picking back up automatically
Teams does not handle UAC prompts or reboots well. Rescue allows to get around this issue as well as being able to run reports, scripts, and automatically reconnect on reboot. Teams also has limited sharing capabilities and we needed a tool that also supported mobile phones for harder support issues.

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Rescue is will support for support staffs for both computers and mobile phones where you need to have full control of a machine, be able to run scripts and reports and have the need to reboot machines and pick back up where you left off. You can also have control to see the boot menu which is great and gets around UAC prompts.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Multi-platform remote control