Great Account team for Support
August 18, 2022

Great Account team for Support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

It was used for our help desk - Great Account team, personalized very responsive in the set up and Execution of the product. We had several meetings where GOTO staff was terrific in explaining the setup and the tech details need for the product to work in our environment. Really happy with the outcome and have no issues since setup. Great Product for Multiplatform use.
  • Multi Platform support
  • Trackable admin console
  • Easy to use
  • slow start up
  • less setup needs in security on a Mac
  • would prefer not to have any installation on a computer when connecting
  • its to costly
  • it works better than anything else
  • Like the concurrent licenses
for restarts Logmein is better for speed teams is better, so if you want to get a fast session teams scores higher for deep dive sessions Logmein is great also like the interface for seeing logs on Logmein and stopping processes from running easily and quick. File transfer is better in teams.

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Microsoft Teams, Apple Remote Desktop, Microsoft Remote Desktop Connection Manager (RDCMan)
sharing screens not great for quick support to time consuming to connect which it were faster and not so difficult to connect with a user takes to long then it downloads a file etc. with that were not the case teams connects without this need to download a file because of security concerns with files in general and virus software conflicts

LogMeIn Rescue by GoTo Feature Ratings