LogMein Rescue: Premium Price, Premium Features.
September 15, 2022
LogMein Rescue: Premium Price, Premium Features.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rescue
We utilize Logmein Rescue to provide a better customer support experience, it allows us to ensure that we are able to not just describe how to do something within our proprietary software, but it allows us to show them, and work with them side-by-side. Logmein Rescue also allows us to take diagnostic information really quickly and easily. We are also able to move files back and forth if needed by our customers. LogmeinRescue has been instrumental in our ability to deliver world-class support.
- Remote Control PCs.
- Obtain Windows diagnostic info.
- Partnering with customers side-by-side via remote viewing.
- The software's UI is a bit dated.
- The admin center could use a revamp - too dated.
- Pricing is premium.
- The pricing is very premium, not a big ROI based in raw dollars.
- Better customer experience, worth the investment.
- Allows us to be more efficient with our agents time as well.
We attempted to use Webex and Gotomeeting, but the value and the feature set that Logmein Rescue has is definitely worth the pricing. I believe Logmein Rescue can be improved upon UI-wise, but the actual functionality and licensing terms using recurring sessions vs. seats is a massive plus for them.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes