LogMein Rescue: Premium Price, Premium Features.
September 15, 2022

LogMein Rescue: Premium Price, Premium Features.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

We utilize Logmein Rescue to provide a better customer support experience, it allows us to ensure that we are able to not just describe how to do something within our proprietary software, but it allows us to show them, and work with them side-by-side. Logmein Rescue also allows us to take diagnostic information really quickly and easily. We are also able to move files back and forth if needed by our customers. LogmeinRescue has been instrumental in our ability to deliver world-class support.
  • Remote Control PCs.
  • Obtain Windows diagnostic info.
  • Partnering with customers side-by-side via remote viewing.
  • The software's UI is a bit dated.
  • The admin center could use a revamp - too dated.
  • Pricing is premium.
  • The pricing is very premium, not a big ROI based in raw dollars.
  • Better customer experience, worth the investment.
  • Allows us to be more efficient with our agents time as well.
We attempted to use Webex and Gotomeeting, but the value and the feature set that Logmein Rescue has is definitely worth the pricing. I believe Logmein Rescue can be improved upon UI-wise, but the actual functionality and licensing terms using recurring sessions vs. seats is a massive plus for them.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?


Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


Zoom, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Microsoft SQL Server
Suited: When a customer is new to our software or newer to Windows in general. This allows us to show and tell vs. just having them try to just listen and attempt to do it. This ensures that we get their issues resolved and gives us an opportunity to find additional issues. Not suited: Mobile users are more limited; it's been limited to screenshot sharing. Definitely more of a desktop app.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Multi-platform remote control