Rescue is a great tool to Remote Access
November 01, 2022

Rescue is a great tool to Remote Access

Felipe de Oliveira | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

Our old remote access tool was very slow and required agent installation. It did not support mobile device access.We started using Rescue across the enterprise to facilitate remote access to employees' computers and mobile devices without requiring some sort of upfront agent installation.We had a considerable productivity gain with Rescue


  • Remote access on any type of device with no need to install an agent
  • possibility of integrating the tool to our corporate website
  • The performance in remote access to computers is very good


  • On some android cell phone models that are not old I couldn't get the mobile app to work (Example Motorola Moto G9 Power)
  • We were able to reduce the cost of the previous remote access tool with a much higher number of licenses
  • Significantly improve the perception of remote access for both Help Desk and requesters
  • The product adds much more services than just remote access

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?


Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


The solution is very simple to use and can be used on all types of company

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Multi-platform remote control

Using Rescue

20 - All IT team use Rescue to provide remote support
2 - We have 2 specialists to support and configure Rescue
  • Remote access on any device (computer and mobile)
  • Provide remote support to Suppliers, partners, etc
  • Support all Home Office employees
  • Perform an application configuration on mobile devices remotely
The tool is very simple to use.


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