Good to some extent
July 11, 2023
Good to some extent
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rescue
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an engineer instead of going through the whole process of creating a ticket, then getting an engineer assigned to it to fix the issue, it thus saves a lot of valuable time and increasing efficiency.
It helps getting quick support from an engineer instead of going through the whole process of creating a ticket, then getting an engineer assigned to it to fix the issue, it thus saves a lot of valuable time and increasing efficiency.
- Quick solution
- Better engagement with support engineer
- Helps understanding the cause and proactive measures to avoid it.
- Chatbot should be implemented for basic issues
- A manual guide should be given
- Automation solutions should be provided in it for fixing basic issues
- Quick support
It works with a pin which makes it secure.
Pin makes end users have peace of mind that once session is closed, it cannot be accessed again.
- AspenONE Asset Performance Management (APM)
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Not sure
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue by GoTo go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Rescue by GoTo again?
Yes