RingEX - Ring in a new age!
February 06, 2017

RingEX - Ring in a new age!

Robert Belton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral MVP

RingEX is our organization's one-stop Voip software and phone provider across all of our offices. This software provides us a very user-friendly and convenient platform upon which to host web-meetings, record outbound calls (mostly for training purposes) and utilize features such as number localization to adapt a local area code when prospecting within a certain region (proven to help boost contact ratios).

These features along with the ease of which you can set up or join webmeetings and conference calls sold our organization.
  • Very modern - great user interface / sleek appearance in the website portal, and application.
  • User-Friendly : Even some of the more advanced features require little expertise in order to implement for users.
  • Their *9 feature to record a call is a little obnoxious, it would be nice to see there be a function to record the call without having to hit these keys (it can be annoying to hear the pound tones first when trying to record a call).
  • RingEX provided our organization a great, affordable, and user-friendly platform to join and host calls and meetings, and get all of our resources hosted on a quality VoiP environment. Over comparable softwares, we found it to be an about 1.5x savings annually.
In terms of cost and customer support, RingEX was the obvious winner for our organization. Any time an issue came up during our trial, they blew us away with the fast response and resolution time, and exceeded our expectations. We found the entire package for RingCentral to be on average about 1.5x cheaper than the competing companies we looked at, which was surprising considering everything was so comparable features wise. We can't recommend RingEX enough.
RingEX makes joining or hosting a webmeeting / conference call extremely easy. To host, simply login to your specific line and click host, and to join, users can click one button from an iphone or simply click a link and you're there. RingEX is also very handy to use and mange from the standpoint of users, as you can log in to individual lines and customize features on your phone instead of having to change an entire organization's settings to suit the needs or wants of one resource.

RingEX Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
5
User templates
9
Call reports
9
Directory of employee names
9
Answering rules
8
Call recording
9
Call park
7
Call screening
7
Message alerts
9
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
9
Mobile app for Android
Not Rated