Item: RingEX
Rating: 9
Author: Kevin McBride, PTA, CHMSP

Overall Satisfaction with RingCentral MVP

Use Cases and Deployment Scope

RingEX is used throughout our company by every employee, in-office and remote workers. The RingEX platform allows our employees to work from wherever they are, and keeps everyone well connected to clients as well as co-workers. It also allows for flawless integration with Outlook, and makes scheduling meetings a breeze with RingEX Meetings.

Pros and Cons

Pros

With adequate bandwidth, audio quality is incredible, and in my opinion, sounds better than a traditional phone.
The virtual receptionist is a great feature that makes routing calls a snap. There are also lots of options that can be set when it comes to call routing, such as ringing extensions in a certain order, simultaneously, etc.
The mobile app is extremely handy. It allows for calling of course, but also offers text messaging and faxing. Users can transfer calls between their mobile app, soft-phone or desk-phone on the fly.
We use a vanity "800" number. We like having the ability to customize our number.

Cons

At times, text messages will arrive at different intervals on your various devices. Messages get to all devices fairly quickly, but it would be nice if it were simultaneous.
Configuring RingEX can be a bit confusing due to the many, many options and various configurations available.
I'd like the ability to be able to use the soft-phone on multiple computers at the same time.

Return on Investment

RingEX has greatly reduced our telephony expenses. I feel the value of the service for our monthly fees is an absolute bargain.
With the RingEX mobile apps, we do not have the need to issue mobile phones to our employees. This saves our company money.
We have been able to get rid of clunky, space occupying fax machines.

Alternatives Considered

Google Voice

The only other system we have used other than RingEX has been Google Voice. Google Voice is fine for one individual but not appropriate for a business with multiple employees. RingEX outshines Google Voice is every area, and Google Voice lacks many of the features offered by RingEX.

Other Software Used

HubSpot, Microsoft Office 365, OneDrive

Likelihood to Recommend

RingEX is an excellent choice for small or large businesses. If workers are mobile, RingEX is a great. The ability to receive calls, texts, send and receive faxes from a mobile device is fantastic. You can even use your mobile to host or participate in meetings. For the price conscious business, RingEX will control expenses. Less phone/fax lines are required as a user's number is used for both. RingEX may not be the best choice if you have slow or spotty Internet. Also, there may be other options that may be more affordable or free for a solopreneur.

RingEX Feature Ratings

Comments

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RingEX allows us to communicate efficiently