Rock Solid VOIP Communications
Gary Shouldis | TrustRadius Reviewer
September 20, 2019

Rock Solid VOIP Communications

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

I have been using RingCentral for the past 6 years and love it. We have offices in Canada and the USA and RingCentral allows us to unify our communications by allowing us to have a local phone number in both countries. Also, when we travel between countries, our team can still send and receive calls with either phone number using the RingCentral mobile app. So it does not matter if we are in the office or on the go, our communications are always streamlined with our clients and our team.
  • The mobile app is fantastic, allows you to stay connected while on the road.
  • The call rules features allows me to change what happens to incoming calls during office hours but change them after hours. Very flexible.
  • RingCentral is very reliable. Been using them for 6 years and almost never have a technical or quality issue.
  • While the call features are great, the online meeting and video options still need work compared to competitors.
  • Better communications. Sometimes I learn about new features months after they are introduced.
  • Pricing is per user so can get expensive for larger teams.
  • Compared to the cost of a traditional PBX, we save several hundred dollars a month and thousands more a year in maintenance costs.
  • Was easy to setup and we realized a huge productivity boost right away.
  • Team members can now work remotely and still stay connected to the office and clients.
RingCentral is a business-focused VOIP application and had more business features than Vonage Business did at the time of purchase. We liked Vonage but seemed that the business version was lacking many business features that RingCentral offered. We selected RingCentral because of other business colleagues that spoke highly of it and that it was available in Canada the USA at the time of purchase.
I rarely have to contact support but when I do I always have a good experience with them. They answer support requests quickly and are always ready to jump on the phone to answer questions or provide tech support for your issue. I like the fact that you are able to call and reach support whenever needed.

Do you think RingCentral delivers good value for the price?

Yes

Are you happy with RingCentral's feature set?

Yes

Did RingCentral live up to sales and marketing promises?

Yes

Did implementation of RingCentral go as expected?

Yes

Would you buy RingCentral again?

Yes

If you are a business that needs streamlined communications while out of the office or needs to manage phone numbers in different countries and jurisdictions then RingCentral is a great choice. RingCentral will allow you to unify and streamline your communications. I love the mobile app and use it more than the office line and you can manage call rules for your business right from your phone.

RingCentral Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
8
Call reports
9
Directory of employee names
9
Answering rules
10
Call recording
8
Call park
10
Call screening
9
Message alerts
10
Video conferencing
8
Audio conferencing
10
Video screen sharing
8
Instant messaging
8
Mobile app for iOS
Not Rated
Mobile app for Android
10