Strong Cloud Phone/VoIP Option
Updated June 28, 2019

Strong Cloud Phone/VoIP Option

Jillyn Dillon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with RingCentral

We use RingCentral for our telephone and fax service, and their Glip product for team communication. The phone system works quite well, and we love Glip. RingCentral allows our team to stay in communication with each other and our clients regardless of where we are, and it includes a lot of great features.
  • Their phone system can be configured to use data (even WiFi) or calling minutes on a mobile. That may not sound like a big deal, but it can make an enormous difference in both call quality and data usage.
  • Glip is absolutely awesome. RingCentral has made some less than ideal updates since they took over that platform, but it's still a wonderful team communication and task management tool. Plus, it's free — even if you don't have a RingCentral account.
  • The calling rules available are robust. We use their Professional plan, and it allows us to have multiple extensions where each user can choose their hours, etc.
  • It's incredibly frustrating that we can't add a texting service to our Professional plan.
  • Their support is truly terrible. They'll take a week or more to get back to you sometimes, and regularly call at the crack of dawn or in the middle of the night.
  • The "press 1 to answer" functionality doesn't work consistently. I'm unable to answer about 20% of incoming calls and have to call the client back.
  • It's allowed us to have a single business number that we use across multiple mobile phones, which is great for clients.
  • It's MUCH less expensive than purchasing a second mobile phone for all of our employees.
  • Employees love that they don't have to carry a second mobile phone.
RingCentral provided the best call quality and had the features we needed. Google Voice doesn't have Hawaii (808) numbers, so they weren't a good fit for our business. That may change with their recent overhaul of that service offering. Grasshopper was terrible. Easy to set up, but nearly impossible to cancel, and their billing was all over the place. We never knew how much it would be from month to month.
Their support is by far my biggest complaint. If you won't need support often, that won't be a bit deal. Also, if you know your clients and your relationship with them won't be damaged by having to call them back when the system won't allow you to answer their call, this is a good system for you. The call quality is the best I've found, and their billing tends to be more accurate than any of the other systems I've used.

RingCentral MVP Feature Ratings

Hosted PBX
Call reports
Directory of employee names
Not Rated
Answering rules
Call recording
Call park
Not Rated
Call screening
Message alerts
Video conferencing
Audio conferencing
Not Rated
Mobile app for iOS
Mobile app for Android
Not Rated