Overall Satisfaction with RingEX
RingEX is our current VoIP provider and telecommunications system. It is used by employees to make and take calls, by our support team to route calls and act as a group, by our operations team to route and forward calls as well as collect using a group number, and by sales to make outbound calls.
- RingEX service is solid and resilient to issues.
- RingEX is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
- RingEX offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
- RingEX keeps pushing people to a user interface that couldn't be less helpful. It is a "collaboration" platform that is fundamentally useless and to get to the actual softphone is sometimes hard to do given that the default is this other option.
- RingEX is not easy to get support as an end-user. Support often blames issues on "jitter" though this is not usually the case.
- RingEX has improved outbound calling by sales over our previous solution by offering track-able metrics.
- We have decreased the number of missed tickets, improving our response times and rates greatly.
- Dialpad and Google Voice
The biggest difference between RingEX and its competitors is that the service is solid without sacrificing features. The infrastructure is great, which means that quality is high. But the interface is lacking and older-looking. It would do well to take a page from the Google Voice book, but it does offer a great many features, which are more important in the end.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
No