RingEX to enable your remote teams
February 05, 2020

RingEX to enable your remote teams

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We use RingEX across departments. It assigns each user a unique number with access to messages and voicemail. The users can call the customer using RingEX on their mobile phone as well. So receiving and calling from remote is not a problem anymore.
  • Calling from phone app.
  • Messages.
  • The app needs major improvement.
  • The UI really needs to be changed.
  • Identifying the reps' productivity level.
  • Call recording for further training.
It had all what we wanted in a caller. The prices were reasonable and the service had been more or less at par. Never had a major issue with them and the call drops which we had couple of times were rectified within minutes so kudos to their support team.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

We use it for our inside sales team based out of India and Romania who reach out to customers in the USA. There are instances when they want to take calls from home or they want to send the users messages to remind them of something, then the phone app of RingEX is a big help. Sometimes the call drops so that’s the only thing I found bad about this.

RingEX Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
7
Call reports
10
Directory of employee names
7
Answering rules
9
Call recording
10
Call park
8
Call screening
6
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
4
Mobile app for iOS
7
Mobile app for Android
8

RingEX Support

It’s worth the money you pay. Has a ton of features and enables both the users and management to better themselves.