Item: RingEX
Rating: 10
Author: Govind Rai

Overall Satisfaction with RingEX

Use Cases and Deployment Scope

We use RingEX for multiple projects wherein we are required to call leads and clients. It's rarely used for internal communication. Before switching to RingEX, we used lots of vendors such as Fenero, Skype, and local VOIP providers; however, we faced the following issues with others: Bad lines (voice choppiness) Ugly UI Poor support

Pros and Cons

Pros

Amazing voice call: I remembered the day when I had a call with a client, we were having troubles with the ISP (poor connection). We went on the call with the client, and the voice was cutting in and out; however, once we got off the call, and I checked the voice recording, it was perfect.
Affordable: Between the other Pay as you go and Fixed price offer from RingEX, RingEX was way inexpensive.

Cons

Reports too late: It takes them 24 hours to generate reports. Well you can get a realtime report if you are using the call center plan otherwise it will show reports which are a day old
Inaccurate report: The call reports (# of outbound calls, # of inbound calls, ACHT, etc. are highly inaccurate.

Return on Investment

It has a superb voice recording. We were able to monitor our team members, take over calls, barge in between calls, and playback the call recordings. It helped us improve our team's performance, resulting in better client retention. I am afraid I can't put a figure to it as I am bad with maths.

Alternatives Considered

Skype for Business (formerly Lync) and PhoneBurner

I have used and checked the following systems (excluding the ones mentioned above): Fenero, Vicidial, Google Hangout, etc. (can't remember all of them). RingEX is by far superior. None can match it. The RingEX provides a Chrome extension so that you can click and call. It has a phone app so that your RingEX works just like another mobile phone line.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Other Software Used

PhoneBurner, Skype for Business, now part of Microsoft Teams

Likelihood to Recommend

If you are low on budget and make all the calls manual, I will highly recommend using them. If you have more than one team member, you should use them. There are a lot of call monitoring capabilities (as well as call takeover if your team member/s are new to the team.

RingEX Feature Ratings

RingEX Support

Support Rating

Customer Support has been very active and helpful. They have very knowledgeable staff who are very responsive.

Comments

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