Best phone system for small business
February 06, 2020

Best phone system for small business

Govind Rai | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCentral

We use RingCentral for multiple projects wherein we are required to call leads and clients. It's rarely used for internal communication. Before switching to RingCentral, we used lots of vendors such as Fenero, Skype, and local VOIP providers; however, we faced the following issues with others:
  • Bad lines (voice choppiness)
  • Ugly UI
  • Poor support
  • Amazing voice call: I remembered the day when I had a call with a client, we were having troubles with the ISP (poor connection). We went on the call with the client, and the voice was cutting in and out; however, once we got off the call, and I checked the voice recording, it was perfect.
  • Affordable: Between the other Pay as you go and Fixed price offer from RingCentral, RingCentral was way inexpensive.
  • Reports too late: It takes them 24 hours to generate reports. Well you can get a realtime report if you are using the call center plan otherwise it will show reports which are a day old
  • Inaccurate report: The call reports (# of outbound calls, # of inbound calls, ACHT, etc. are highly inaccurate.
  • It has a superb voice recording. We were able to monitor our team members, take over calls, barge in between calls, and playback the call recordings. It helped us improve our team's performance, resulting in better client retention. I am afraid I can't put a figure to it as I am bad with maths.
I have used and checked the following systems (excluding the ones mentioned above): Fenero, Vicidial, Google Hangout, etc. (can't remember all of them).

RingCentral is by far superior. None can match it. The RingCentral provides a Chrome extension so that you can click and call. It has a phone app so that your RingCentral works just like another mobile phone line.
Customer Support has been very active and helpful. They have very knowledgeable staff who are very responsive.

Do you think RingCentral MVP delivers good value for the price?


Are you happy with RingCentral MVP's feature set?


Did RingCentral MVP live up to sales and marketing promises?


Did implementation of RingCentral MVP go as expected?


Would you buy RingCentral MVP again?


  • If you are low on budget and make all the calls manual, I will highly recommend using them.
  • If you have more than one team member, you should use them. There are a lot of call monitoring capabilities (as well as call takeover if your team member/s are new to the team.

RingCentral MVP Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
User templates
Not Rated
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Call screening
Message alerts
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Instant messaging
Mobile app for iOS
Not Rated
Mobile app for Android