Best phone system for small business
February 06, 2020
Best phone system for small business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral
We use RingCentral for multiple projects wherein we are required to call leads and clients. It's rarely used for internal communication. Before switching to RingCentral, we used lots of vendors such as Fenero, Skype, and local VOIP providers; however, we faced the following issues with others:
- Bad lines (voice choppiness)
- Ugly UI
- Poor support
- Amazing voice call: I remembered the day when I had a call with a client, we were having troubles with the ISP (poor connection). We went on the call with the client, and the voice was cutting in and out; however, once we got off the call, and I checked the voice recording, it was perfect.
- Affordable: Between the other Pay as you go and Fixed price offer from RingCentral, RingCentral was way inexpensive.
- Reports too late: It takes them 24 hours to generate reports. Well you can get a realtime report if you are using the call center plan otherwise it will show reports which are a day old
- Inaccurate report: The call reports (# of outbound calls, # of inbound calls, ACHT, etc. are highly inaccurate.
- It has a superb voice recording. We were able to monitor our team members, take over calls, barge in between calls, and playback the call recordings. It helped us improve our team's performance, resulting in better client retention. I am afraid I can't put a figure to it as I am bad with maths.
- Skype for Business (formerly Lync) and PhoneBurner
I have used and checked the following systems (excluding the ones mentioned above): Fenero, Vicidial, Google Hangout, etc. (can't remember all of them).
RingCentral is by far superior. None can match it. The RingCentral provides a Chrome extension so that you can click and call. It has a phone app so that your RingCentral works just like another mobile phone line.
RingCentral is by far superior. None can match it. The RingCentral provides a Chrome extension so that you can click and call. It has a phone app so that your RingCentral works just like another mobile phone line.
Do you think RingCentral MVP delivers good value for the price?
Yes
Are you happy with RingCentral MVP's feature set?
No
Did RingCentral MVP live up to sales and marketing promises?
Yes
Did implementation of RingCentral MVP go as expected?
Yes
Would you buy RingCentral MVP again?
Yes