Item: RingEX
Rating: 10
Author: Christian Gross

Use Cases and Deployment Scope

RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as video conferencing with both internal and external parties. This allows staff to maintain their connections with others despite being physically in other locations. This also reduced the reliance on having in person meetings, cutting travel times and travel costs for the company.

Pros and Cons

Reliability
Ease of Use
Resource Friendly

Could have better support
Sometimes can be delayed to connecting
Better O365 integration

Return on Investment

Provided huge savings switching from previous platform
Much easier to manage than Microsoft Teams
Saw an increase in Employee Productivity with all tools in one application

Reliability and Availability

RingEX has been incredibly solid, I cannot recall there being any outage affecting service since we migrated.

Unified Communications Solution

We were able to cut costs migrating from our previous platform to RingEX. Our staff enjoys RingEX's single application to provide robust and reliable voice, video and chat services. It's faster, more solid and more feature packed than any of the other services we have previously used. RingEX has also provided us the ability to host calls with our external clients, which was not possible with our previous platform due to client connection issues.

Alternatives Considered

Fuze, Microsoft Teams and 8x8 X Series

RingEX beat Fuze in every single department: cost, function, reliability, features. It is more stable than Microsoft Teams although not as widely adopted only because it's not Microsoft. 8x8 while a decent platform, just was not as "mature" in its application as RingEX. We have been with RingEX for almost a year and our entire organization is happy we switched.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Other Software Used

Microsoft Teams, Fuze, Adobe Acrobat

Likelihood to Recommend

RingEX can work on multiple devices and platforms, from laptops to mobile devices and tablets. The software has dedicated apps but can also work through a simple web browser for even easier use. This relieves the IT groups from having to install and allow the dedicated applications through the security walls. While RingEX is a solid platform, if your organization is already in Microsoft Teams there isn't much difference that RingEX will bring to warrant the cost difference.

RingEX

Overall Satisfaction with RingEX