RingEX is a solid, reliable upgrade from on-prem VOIP
March 26, 2024
RingEX is a solid, reliable upgrade from on-prem VOIP
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
RingEX is our primary way of communicating with our clients. Incoming calls to our call center are critical for our ability to be the company we claim to be, and having a reliable way to handle them is just as critical.
- Short learning curve - it doesn't take long to get the basics down.
- Support tickets are handled well. Even just Q&A chats with support people are worthwhile.
- Uptime. Solid uptime.
- Fractured billing - we use CX as well, and the fact that they are billed separately is baffling.
- Allow distinct branding for individual sites.
- We no longer have to support/update network VOIP hardware.
- Additional user licenses and DID numbers are easy to manage from the admin portal. Time saving.
This is a tougher area for us, simply because we're already steeped in Google Workspace for video and chat messaging within the company, and have been for years. Those areas have not been utilized in RingEX simply because we don't have a use for them. That they come as part of the overall package is great, but the phone and SMS communications with our clients is why we're here.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes