Must Have for SalesForce
Robert Foreman | TrustRadius Reviewer
January 29, 2019

Must Have for SalesForce

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingDNA

RingDNA is used in conjunction with Salesforce: it is a voice communications platform. It helps sales organizations increase productivity and engagements. It has the ability to call, email, text and video conference all within the same system. Managers have access to a wide range of metrics, so they can adjust workflows easier.
  • Voice
  • Text
  • Email
  • Learning curve to use
  • Very expensive
  • Difficult to set up
  • Makes me more efficient
  • I make more phone calls
  • I take better notes and organize my workflow better.
Sales. I used 8 x 8 for years, it doesn't compare to RingDNA. It integrates with Salesforce well. You can do so many different things on one page. It took a little time to learn how to use, but once I did, it really helped increase my productivity which helped me close more.
This software is useful to communicate in multiple ways without accessing multiple programs or pages. You can contact your prospect within a single page. I also like how you can set it for callbacks or prioritize leads with a simple dropdown bar. After you learn how to use it, it really makes calling easier.

RingDNA Feature Ratings

Contact preview
10
Dialer-CRM integration
10
Call notes & tags
10
Automatic call logging
10
Outbound dialing
10
Inbound routing
10
Click-to-call
10
Dialer contact import
10
Campaign & list management
10
Follow-up calls
10
Dialer reporting & analytics
10