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8x8 Work

Score8.5 out of 10

972 Reviews and Ratings

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What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features 8x8 Work has to offer, as determined by TrustRadius' reviewers.
Based on 972 ratings of 8x8 Work's features
View all features

Top Performing Features

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 8.7

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 8.4

  • Mobile app for Android

    Android app

    Category average: 8.6

Areas for Improvement

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.6

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.4

  • Call screening

    Ability to block numbers or send calls directly to voicemail

    Category average: 8.4

Reviews

What users are saying about 8x8 Work.
View all reviews

8x8 Work is best in the market

Incentivized
Nelson Smith
Manager in Sales at American Logistics group LLC (201-500 employees employees)

Use Cases and Deployment Scope

I am using 8x8 Work every day for my business work. In my previous organization, I used a desk phone in the office. I can not use the office number from outside the office. Due to this, my client always complained that after office hours, you became unreachable. But now I am using 8x8 Work, I can use it on desk phone, laptop and in my Mobile phone as well. 8x8 Work is excellent in use. It has HD voice quality.

Pros

  • 8x8 Work is doing well is Voice quality, I did not face any issue
  • 8x8 Work has very good user interface
  • Call Management is good

Cons

  • Sometimes we face voice delay and disturbance in voice
  • 8x8 Work a little bit costly

Return on Investment

  • 8x8 Work has very good up-time due we always available for our client
  • 8x8 Work helped to increase productivity because we can use it anytime and anywhere
  • Simple in use

Usability

Alternatives Considered

Zoom Contact Center

Other Software Used

Descartes MacroPoint, DAT One, Google Workspace

8x8 Best U.S VoIP Provider

Incentivized
Md Ashfaque Iqbal
IT VoIP Engineer in Information Technology at deGournay (201-500 employees employees)

Use Cases and Deployment Scope

We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!

Pros

  • Easy GUI
  • Quick Access
  • User Friendly
  • Easily Manageable
  • Interesting to Use

Cons

  • I think everything in 8x8 is perfect
  • Easy to configuration
  • No other comment

Return on Investment

  • Calls handling is 100% and never drops
  • Great Customer experience
  • Easy to configure

Usability

Other Software Used

Focus Contact Center

8x8 Top of the line

Incentivized
Albert StewardView profile
Consultant in Information Technology at Delisle Real Estate (1-10 employees employees)

Use Cases and Deployment Scope

Communication – telephone system and the people are outstanding: The phone system is very clear and easy to navigate. Our people are mostly not electronically minded, and I really appreciate how quickly everyone was able to get to hang of the system, I don’t know how we survived without it. I want to compliment the sales person; he was professional and knowledgeable of the system. who answered the phone. They were so polite and helpful right from the start. The 8x8 team does a wonderful job. I'm always happy to have a conversation with such a friendly people.

Pros

  • They listen to what we needed and provided the perfect solution
  • There knowledge of the system that are out there and guiding us to the best solution, is priceless
  • Not afraid of negative responses to suggestions, this was key, it helped use choose the right equipment
  • They keep an eye out for the most updated systems available

Cons

  • A larger selection of systems, but not sure if that is really helpful?
  • With the experience all I can say is don't try and fix something that isn't broken

Return on Investment

  • At first I thought the system was on the high side, until we started using it. It was a bargain at twice the price.
  • an average our customer base increased 40% mainly because the system really upgraded our customer contact. Leaving messages became a lot nicer, and our customers noticed this right away.

Usability

Other Software Used

Comcast Business Internet

8x8 Use in a Non-Profit

Incentivized
David Blough
Executive Pastor at Wintonbury (11-50 employees employees)

Use Cases and Deployment Scope

We partnered with 8x8 back in 2023 and switched over our main number, added extensions, were afforded e-fax capabilities and utilized Poly VVX 350 and 450 devices. We have been able to utilize mobile and softphone features which provides the flexibility we need for our most treasured resources... the people. Wherever we may be, and it does not have to be our offices, we have the accessibility needed so we are available. 8x8 has been solid.

Pros

  • 8x8 Work Desktop: Calls through my laptop, listen to VM etc...
  • 8x8 App: Receiving calls to my work extension directly on my phone
  • Easy to use interfaces (UI)

Cons

  • Administration (admin.8x8) is a bit kludgy. Often difficult to navigate especially for settings.

Return on Investment

  • We are a small non-profit, so there is not a significant ROI. We compared with other cloud-based solutions and this fit us.

Usability

Alternatives Considered

Ooma Office

Other Software Used

Microsoft 365, Cisco Meraki Dashboard, Breeze, Wrike, BombBomb, CyberSentriq DNS Filtering, BambooHR®, Tithe.ly, 1Password, Squarespace, Planning Center, vMix Live Streaming Software

8x8 is the BEST

Incentivized
Sabra Thompson
Office Manager in Customer Service at Lucks Pshychology (1-10 employees employees)

Use Cases and Deployment Scope

We love the 8x8 from the first time that our clients call, they are able to get in touch with the department that they need to, as well as everyone in the office being able to contact one another behind the scenes via text messaging. We work in the medical industry, so being HIPAA compliant is imperative us, and 8x8 is HIPAA compliant. I mean there are so many important things that we use 8x8 for whether we're at our desks or when we're not and away from the office being able to use the app that streamline all of our communications again whether it's someone trying to contact us via the phone or through text messaging this really is an amazing tool that has helped our business grow by leaps and bounds.

Pros

  • Streamlines calls whether they are voice or text messaging
  • Being able to text other people on the team behind the scenes in real time

Cons

  • Honestly, I can't think of any

Return on Investment

  • Definitely an increase in efficiency
  • An increase in real time team collaboration

Usability

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