Overall Satisfaction with Revenue.io (formerly RingDNA)
RingDNA is being used across Sales and Customer Success as a dialer/texting tool. We also have it for sequences/cadences to facilitate email outreach during prospecting. The primary reason why we implemented RingDNA was to get the whole org on the same dialer (to make it easier to transfer calls from one dept to another).
- Call quality is consistently good (compared to previous dialers)
- Conversational AI seems like a powerful tool. Underused in our company.
- It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone which requires a 2 step process. This can be prevented by logging into RingDNA at the start of each day before Salesforce, I just need to make this a habit!
- When you go into "Contacts" in the dialer and search for someone, it does not predictively auto-populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching. Not a huge deal since I am primarily searching for people in Salesforce, but it would be nice to have this in dialer as well.
- Integration with Salesforce.
- Usability for all departments.
- Logging all activities (email, phone, texting).
- Not sure how much it is costing us but it is far less utilized by Sales than SalesLoft so I would say unless there have been massive cost savings, we have experienced a negative ROI
Do you think Revenue.io delivers good value for the price?
Yes
Are you happy with Revenue.io's feature set?
Yes
Did Revenue.io live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Revenue.io go as expected?
I wasn't involved with the implementation phase
Would you buy Revenue.io again?
Yes