The manual, cumbersome workflow outweighs any value it might actually add
Updated November 19, 2021

The manual, cumbersome workflow outweighs any value it might actually add

Wolf Weisz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Revenue.io (formerly RingDNA)

RingDNA is being used across Sales and Customer Success as a dialer/texting tool. We also have it for sequences/cadences to facilitate email outreach during prospecting. The primary reason why we implemented RingDNA was to get the whole org on the same dialer (to make it easier to transfer calls from one dept to another).
  • Call quality is consistently good (compared to previous dialers)
  • Conversational AI seems like a powerful tool. Underused in our company.
  • It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone which requires a 2 step process. This can be prevented by logging into RingDNA at the start of each day before Salesforce, I just need to make this a habit!
  • When you go into "Contacts" in the dialer and search for someone, it does not predictively auto-populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching. Not a huge deal since I am primarily searching for people in Salesforce, but it would be nice to have this in dialer as well.
  • Integration with Salesforce.
  • Usability for all departments.
  • Logging all activities (email, phone, texting).
  • Not sure how much it is costing us but it is far less utilized by Sales than SalesLoft so I would say unless there have been massive cost savings, we have experienced a negative ROI

Do you think Revenue.io (formerly RingDNA) delivers good value for the price?

Yes

Are you happy with Revenue.io (formerly RingDNA)'s feature set?

Yes

Did Revenue.io (formerly RingDNA) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Revenue.io (formerly RingDNA) go as expected?

I wasn't involved with the implementation phase

Would you buy Revenue.io (formerly RingDNA) again?

Yes

Despite a few of the design/interface frustrations, Revenue.io (RingDNA) is a powerful that is well made and continues to improve. Conversation AI, while underutilized at our company, can provide great value to any Sales team if used correctly. I look forward to seeing what new changes come our way.

Revenue.io (formerly RingDNA) Feature Ratings

Contact preview
8
Dialer-CRM integration
8
Call notes & tags
10
Automatic call logging
9
Outbound dialing
9
Inbound routing
9
Click-to-call
9
Recorded voicemail drop
Not Rated
Dialer contact import
8
Campaign & list management
9
Follow-up calls
9
Dialer reporting & analytics
10