RingEX enhances productivity
December 14, 2024
RingEX enhances productivity
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
We place outbound calls for both market research recruiting and business development. The system allows us to work remotely across the country from a single platform. We are particularly interested in the call recording feature as we have a need to transcribe our calls, and the playback feature makes this much easier than the outdated method we were previously using.
Pros
- Call recording
- Allows multiple callers from the same organization to share a caller ID
- Easy to use dashboards
- Excellent call logs and reporting features
Cons
- I would like to be able to assign different callers different caller IDs rather than everyone sharing the same caller ID at all times. Because we place outbound calls on behalf of our clients, we occasionally have the need to temporarily assign a caller ID.
- RingEX has had a positive impact on our business. Utilizing the reporting feature has increased management productivity because we no longer rely on outdated methods of tracking.
RingEX has helped us automate the previously manual process of analyzing call metrics. This has enabled us to be more productive. We can place more outbound calls and therefore get more work done in a shorter period of time. I can't wait for the transcription feature to launch as I expect that will save us even more time.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes
Comments
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