RingEx is reliable and has great customer support but watch out for contracts
February 12, 2025
RingEx is reliable and has great customer support but watch out for contracts
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
Customer support is awesome. There is always someone willing to help 24 hours a day. The reporting is better than average; and I really like all the metrics such as handle time, inbound vs outbound, and the data trends over days, weeks, months. The service is very reliable and we had more issues with our own internet service provider than with RingEX going down or stalling out on us which rarely if ever happened.
Pros
- Reliabilty
- Support
- Service
- reports
- recording
- click to dial
Cons
- Flexibility on Contracts
- contract cancellation
- too many soft phone versions( desktop, Browser, CRM) can be confusing
- Allows us to dial VOIP
- Softphone
- No need for desk phones
- Cheaper than using our local utility co for calling
The latest Hubspot integration is very helpful to save our reps time in dialing from a separate softphone or another window. Overall the reporting has been the biggest benefit since I don't have to track everything manually and I can simply open the admin portal and bring up any number of different metrics such as call time, dials, handle time, etc.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes
Comments
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