Item: RingEX
Rating: 10
Author: Peter Van Opens

Overall Satisfaction with RingEX

Use Cases and Deployment Scope

RingEX is our phone system. We have been virtual since 2013; before it was cool, we knew we needed a cloud-based phone system. We went through a few of them until a few years ago when our MSP recommended RingCentral. RingEX is a compelling platform for intra and inter company communication. It's a platform that manages our calls, IVR, SMS traffic, intra-company messaging, audio and video conferencing, and all of our needs.

Pros and Cons

Pros

Video calls with Outlook schedule integration.
Simple SMS and Messaging.
Excellent customer care.
Supports multiple phone vendors.
Excellent mobile and desktop app.

Cons

System administration is powerful, but doesn't think like me.
Some aspects of use in the apps require more training.

Return on Investment

Cost savings were a great benefit, and the costs are steady in a world where costs seem to increase.
RingEX has replaced Teams for communication, saving time and becoming a single platform, reducing training.
The AI features, under continual development, are incredible.

Reliability and Availability

I never had a failure. RingEX tests its infrastructure periodically and pushes handset updates automatically without interrupting the user or team's operation. The few issues with offline phones resulted from our internal network, never theirs. Like with all VoIP systems, it's as good as the network. However, using the mobile app means you can always take calls.

Unified Communications Solution

We haven't used as many of the automated processes as we'd like to, mostly because the administrator (me) hasn't had time; however, the features that exist and the ability to use them are complete, flexible, and as powerful as any other platform and more so than most that I reviewed prior to selection.

Alternatives Considered

GoTo Connect, GoTo Meeting and Microsoft Teams

We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Other Software Used

Microsoft 365 Business Premium, JobAdder

Likelihood to Recommend

A basic phone system with all of the "extras" makes a small business look much more significant. Their growth into AI features is fantastic and can be used to reduce the effort of call management dramatically. While pretty much like all of them, voicemail is easy to work with. You'd probably need an administrator to manage personnel changes in a larger environment.

RingEX Feature Ratings

Comments

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