Item: RingEX
Rating: 10
Author: Verified User

Overall Satisfaction with RingEX

Use Cases and Deployment Scope

RingEX is our phone system at our Headquarters office. With the calling and texting abilities. it outpaces any traditional office phone. Internal messaging and embedded video conferencing solutions just make the RingEX an excellent choice for a VoIP solution. We have been using RingCentral services since 2019. Benefits include having our phone system with us wherever we are, making remote work more feasible, the mobile app gives employees another way to stay connected with the team when they are out of the office, conference calling and video meetings are embedded in a single solution.

Pros and Cons

Pros

Video Meetings
Conference Calling
Mobile Solution
Robust Admin Controls
Auto-Receptionist and Call Center tools

Cons

Connectivity
More options for call queues
More Admin tools in the mobile application

Return on Investment

Cost savings over traditional phone system with land lines
Increased productivity due to allowing my team to work from anywhere
Conference calling features replaced a separate service
Video meeting features replaced a separate service
Call handling is easier
SMS Campaigns are a great tool

Reliability and Availability

We recently had nearly an entire day of downtime where the RIngCentral network was experiencing issues with incoming and outgoing calls. In the past year there have been more service related issues than ever before, which makes me wonder if RingCentral network is not robust enough to handle all the users.

Unified Communications Solution

The call handling tools make sure the calls are routed properly and the voicemail is turned on outside of business hours. The ability to check remotely check messages, forward and transfer calls effortlessly, and a super user friendly UI all make this platform an excellent choice.

Alternatives Considered

Spectrum Business (part of Charter Communications)

RingEX provides better service and features at a competitive price. There really is no comparison between the two solutions. Spectrum Business gives us reliable land line phone service with multiple lines and reliable business internet. Adding new lines is a physical experience with a visit from a spectrum technician. RingEX provides everything we need from the phone system to additional tools like video meetings and conference calling all with a very user friendly application. Adding new lines is just a click away.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Other Software Used

Salesforce CMS, Microsoft Teams, Microsoft 365

Likelihood to Recommend

This solution is well suited for small office teams or large companies with call centers. Or anyone who needs a robust VoIP system.

For people looking for a simple phone solution, there may be better options out there.

RingEX Feature Ratings

Comments

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Madi Hayford
(Vendor Representative) commented 7 months ago
Thank you for sharing such detailed feedback about your experience with RingEX. We are glad to hear the platform's unified communication features support your team well and that tools like voicemail, handling remote access, and the user-friendly interface add real value. Please feel free to email the Review Team at review@ringcentral.com so we can continue the conversation and learn more about your experience. Thank you again for choosing RingCentral!

RingEX - An Excellent Phone System Solution